Frequently Asked Questions

Plain answers about shipping, materials, sizing, care, customization, returns and authenticity.

How long does shipping take?

Most orders ship within 1–2 business days from our workshop. Standard international delivery usually arrives within 7–14 business days. You'll receive a tracking link by email as soon as the parcel leaves.

Are the stones natural?

They are natural stone. A few — red tiger's eye and most citrine — are colour-altered by heat, which is standard in the trade and stated on the product page. Dyed or synthetic material is labelled openly, never hidden.

How do I choose the right bracelet size?

Measure your wrist snug, then add 1–2 cm for a comfortable fit. Our size guide lists the common bead diameters and who they suit. If you are between two sizes, size up rather than down.

How should I care for my bracelet?

Wipe with a soft dry cloth. Keep it away from water, perfume and long direct sun — amethyst and citrine can fade. We don't recommend soaking. See our cleansing guide for the cultural ritual side.

Can I customize a bracelet?

Yes. The Custom page lets you pick stones and intentions and leave us a note. Custom pieces are made to order, so they take a little longer than ready-made ones.

What is your return policy?

Unworn items in original condition can be returned within 14 days of delivery for a refund. Custom or personalized pieces are final sale. Please contact us by email before sending anything back.

How can I tell a stone is genuine?

We buy from known suppliers and describe the material honestly. Our authenticity guide walks through the common tells: chatoyancy in tiger's eye, iron flecks in strawberry quartz, and internal bands in rainbow obsidian.

Do the bracelets affect health or fortune?

No. These are decorative objects and cultural keepsakes. We make no medical, healing, spiritual or fortune claims, and they are not a substitute for professional advice. Choose what you like and wear it because it pleases you.

Can I send a bracelet as a gift?

Yes. Add a note at checkout and we'll ship without a price slip and can include a short message. Our gifting guide has ideas by occasion if you're not sure what to pick.

Still have a question?

Reach us by email, or browse the collection and the guides.